Frequently Asked Questions for Tenants

Browse our available properties and click "Apply" on the listing you're interested in. Applications are submitted online.

Application fees vary but typically cover the cost of credit, background, and rental history checks. Fees are non-refundable.

Applications are typically processed within a few business days of receiving all required documents.

Government-issued ID, last 2 to 3 paystubs or income verification, prior 2 years of rental history, and employer contact information.

In most cases, yes. Co-signers must meet our standard screening criteria.

Security deposits are paid after approval and before move-in.

Your lease, property condition documentation, key handoff, and any community-specific information.

Keys are provided at move-in once all paperwork is signed and deposits are received.

Coordinate with your utility providers to start service on your lease start date.

Yes. All tenants are required to carry renters insurance, with proof provided before move-in.

All rent payments are made through the secure tenant portal (opens in new tab).

Submit non-emergency requests through the tenant portal (opens in new tab). For emergencies, call us immediately.

Water leaks, no heat in winter, no AC in extreme heat, gas leaks, sewage backup, security issues, and electrical hazards.

Anyone staying longer than a reasonable visit must be added to the lease. Check your lease for specific guest policies.

Possibly. All pets require approval and may involve a pet deposit or pet rent. Contact us first.

Early termination provisions vary by lease. Contact us as soon as you know so we can walk you through your options.

Most leases require 30 to 60 days written notice. Check your lease for the exact requirement.

We conduct a move-out inspection to compare the property's condition to move-in. The inspection determines any deductions from your security deposit.

Security deposits are returned within the timeframe required by your state's law. Specific timelines vary by state.

Properties should be returned in the same condition as move-in, accounting for normal wear and tear. We'll provide a move-out checklist.